Category Archives: Customer management

Episode 024 – Importance of Community Bonding



Building ties to the community is vital to your marketing. When first starting out, doing the odd free event here and there is a tried and true practice to get your name out there. More importantly though is building that connection to your community. Making these kinds of connections to your community with the occasional free event will help you understand the ebb and flow of your business. You can gain deeper understanding of how to package your offerings. How to adjust pricing. What features are hot and what features are fad. Never assume you know the pulse of your community if you are not actively out in it. Success is becoming more than a line on a page in the phone book or an entry in an online search result. Make 2018 the year you get involved.


Episode 022 – Mailbag Questions Answered



This week I dig through the mailbag and answer some questions that have come in to the podcast@sappb.com email address.  These are some of the most-asked questions that have come in since the podcast began.  This first batch of questions range from where to find answers for support to changing software on your booth.  The importance of staying with your booth at an event.  The relevance of business education.  Hear what your fellow listeners are asking, and send in some questions of your own.


Episode 020 – Interview with Nick Yates of Strike A Pose San Diego



I talk with Nick Yates, owner of Strike A Pose San Diego, who hit the ground running with his business even before his photo booth arrived.  Nick talks about his very beginning, where he is now, and where he wants to be in 2018.  Great information for new and veteran booth owners.

Also, as mentioned in the episode, I am including a link to Honeybook CRM.  Customer Relationship Management software is well worth looking at.  Using the link below, you will get 50% off of your first year of Honeybook!

Honeybook (Use this link to get 50% off your first year)


Episode 015 – Organizing Your Processes



Running your own business means you need to keep track of a lot of information and processes.  I talk about tools to help you ease that burden, such as CRM (Customer Relationship Management) software, retail software, spreadsheets, and good old-fashioned date and calendar books.  No one process is right, but not having a process is definitely wrong.

Here are links to the software discussed in this episode:

Honeybook (Use this link to get 50% off your first year)

Cherrybook

Boothbook

Quickbooks

Microsoft Office 365